A message to our Guests & travel trade partners
As we continue to confront the complexities of COVID-19, our way of life has shifted significantly in the last few months. And, despite the negative impacts, we remain deeply motivated by the diverse ways in which people across the world adapt and support each other. For the time being, we would like to update you on the new health and hygiene initiatives that we have developed to give guests peace of mind about future stays and the extra flexibility that we offer with all new reservations so that you can book with confidence.
Revised Postponement Policy
We are aware that occasionally, last-minute changes may be needed due to Covid-19, such a suddenly-imposed ‘travel decree’ or a personal covid-19 diagnosis. Please outline the specific circumstances to us. In the case of an SA travel ban, official ban in country of origin or personal Covid-19 diagnosis, we will offer 100% refund or postponement. In the case of other personal Covid 19 issues, please chat to us. We are happy to hold your payment as a credit towards future travel.
Revised Cancellation Policy
Until further notice, our cancellation policy will be amended as follows:
FIT’s: Full payment required at least 14 days prior to arrival
If cancelled 14 days or less prior to arrival 100% cancellation fee
Group’s: Full payment required at least 30 days prior to arrival
If cancelled 30 days or less prior to arrival 100% cancellation fee
Last Minute changes (within 14 days) due to Covid-19
We are aware that occasionally, last-minute changes may be needed due to COVID-19, such a suddenly-imposed ‘travel decree/ban’, or a personal COVID-19 diagnosis or denied boarding. Please outline the specific circumstances to us. In the case of a travel ban, we will offer 100% refund or postponement. In the case of a personal COVID-19 issue, we are happy to hold any payment as a credit towards future travel.
Standard Cancellation Policy for Postponed Bookings
For all postponed bookings, our standard cancellation policy will apply for the new chosen dates of travel.
+27 (0) 11 782 063